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The Home Story Credit

1 . Why is my account locked?

The Home Story locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

2 . I have accumulated The Home Story Points in my account. How can I redeem them?

To redeem The Home Story Points, you will have to continue shopping with us on Website or M-site. In case, you don’t have access to the Website or M-site, don’t worry, your The Home Story Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)

3 . I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  1. NEFT - 1 to 3 business days post refund initiation
  2. The Home Story Credit - Instant
  3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

4 . Where should I self-ship the Returns?

You can send the return to the following address. Kindly do not send it to on any other address as the package would not be acceptable then.

The Home Story, S-8, Gopalpura Flyover, Tonk Road, Jaipur - 302017

5 . I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

6 . How do I create a Return Request?

You can create a Return in three simple steps

  1. Tap on MyOrders
  2. Choose the item to be Returned
  3. Enter details requested and create a return request

7 . How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from 'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

8 . How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

  1. If you receive an e-mail, a call from a person/association claiming to be from The Home Story seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at The Home Story or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
  2. Here are a couple of baits fraudsters often use to cheat consumers:
  3. Congratulations! You have been nominated as a ‘Top The Home Story customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
  4. Hi, I’m calling from The Home Story. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

9 . How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from The Home Story seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at The Home Story or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
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