Shipping Policy

What is The Home Story's Convenience Fee?

A Convenience Fee of Rs. 99/- will be applicable to the orders under Rs. 499/-, and Rs.49/- will be applicable for the orders under 299/-.

 

  1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online
  2. If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on The Home Story's Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non-refundable irrespective of order value
    *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.


What is The Home Story’s Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect Convenience fee of INR 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?
Please tap on “My Orders” section under main menu of Website or M-site to check your order status

How can I check if The Home Story delivers to my PIN Code?
You can find out if The Home Story delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on The Home Story delivered to me?
All orders placed on The Home Story are dispatched through courier partners such as DTDC, Delhivery, Fedex Etc.

Does The Home Story deliver products outside India?
Yes, The Home Story delivers products outside India also.

I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.
The refund for prepaid/Cash on delivery orders will be done after the investigation.
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any).
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.

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